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Italian Islands Limited [1] General In these Booking Conditions,
"the Company" means Italian Islands Limited, which is registered
in England & Wales under company number 5566629. We, the Company,
arrange bookings of holiday accommodation as agents for the owners of
that accommodation ("the Property Owner"), for You ("the Customer").
The contract between the Company and the Customer is made on the terms
of the Booking Conditions which follow. These conditions specify all
mutual contractual obligations and are governed by English Law and the
exclusive jurisdiction of the English courts, which also applies to
clients not domiciled in the UK. [2] Booking procedure, contract and payment (i) Booking procedure
and initial deposit: To book your chosen accommodation you must
contact us, either by telephone or by email, in order to check the availability
and price. We will take down the details of your request and contact
the Property Owner. Once we have his/her authorisation to proceed we
will then confirm back to you either verbally, or via post, fax or email
and inform you of your Booking Number. The Company shall then reserve
the property requested for a period of seven days. The Company will
confirm the booking if it receives, within that period, a completed
and signed Booking Form together with a sum equal to a third of the
rental charge as an initial deposit. Some properties may have different
arrangements which will be explained at the time of booking. If the date of booking
is within two months of the departure date, then the accommodation must
be paid for in full. If the initial deposit or payment in full is not
received within this seven-day period, the Company will not guarantee
availability of the property requested. By signing the Booking
Form the signatory accepts the Booking Conditions and confirms that
s/he is authorised to do so on behalf of all other persons named on
the Booking Form. The Customer will be responsible for providing correct
information regarding all personal details (name, address, telephone
number, and emergency contact number). We reserve the right to refuse
any booking without giving a reason and bookings will not be accepted
from persons less than 18 years old at the time of booking. If we are
unable to accept your booking we will return your deposit to you. (ii) The contract:
A binding contract between the Customer and Italian Islands Ltd as agents
for the Property Owner commences only when the Booking has been confirmed
to you by the Company in the form of a Confirmation Invoice sent after
the payment has been processed and the funds cleared. On receipt of
the Confirmation Invoice it is important that you check all details
are correct and if not, you must contact us immediately. (iii) Payment of
the balance: The payment date for the outstanding balance will appear
on the Confirmation Invoice. Please note that any further reminders
are not sent out, so it is very important that you pay the balance when
due. The balance of the rental charge shall be paid to the Company no
less than two calendar months prior to the commencement date of the
holiday, unless the Customer shall by then have given notice of cancellation.
Any failure to pay the balance due by the due date may, at the Company’s
discretion, be considered as a notice of cancellation given in accordance
with clause [4]. If these payment conditions are not fulfilled, the
Company reserves the right to refuse or cancel the booking, and/or to
forfeit the total charge paid by the Customer, and the Customer shall
have no claim against the Company for compensation or reimbursement
whatsoever. Once we receive your balance, contacts, directions to the
property, a booking voucher and other relevant information will be forwarded
to you. Payment can be made in the following ways:
[3] The price Our prices are in GBP
Sterling and are for the named property per week unless otherwise stated
and are based on current market conditions and exchange rates. Italian
Islands Ltd reserves the right to increase our advertised rental prices
prior to the time that you book your holiday in the event of considerable
fluctuations in the exchange rate and any increase in the cost of services
that are included in the booking. Any increases in price will be advised
to you before you book the holiday. We guarantee the price of your property
will not change after you have made your booking and we have issued
your confirmation Invoice. In exchange for this guarantee please be
aware that you will not be due back any money for favourable currency
fluctuations. Our properties are let
furnished and equipped. In most cases, final cleaning, utilities and
a weekly change of linen and towels is included in the price. Sometimes
there are additional costs to be paid on location (e.g., air conditioning),
and some properties have different conditions for letting, all of which
will be advised to you before you finalise your booking and which will
be confirmed in your Confirmation Invoice. Most properties will require
a Security Deposit: see Clause [10]. [4] Amendments or cancellations by Customer If you wish to modify
your booking, we will do our utmost to make the changes where possible.
Modifications may be subject to a £25 fee. We reserve the right
to treat a change of property and/or holiday dates as a cancellation
of one holiday and the booking of another. The Customer shall notify
the Company immediately and in writing if s/he wishes to cancel the
booking and no such notification shall be effective unless and until
actually received in writing by the Company. Cancellations must be made
in writing (via post, fax, or e-mail) by the person who signed the Booking
Form, addressed to us using the address given at the top of the Booking
Form. They must be received at least one business day prior to the periods
given below. ‘Business day’ means any day except Saturday, Sunday
or a Bank Holiday. Notification of cancellation shall incur the costs
depending on the length of notice given: 61 days or more prior to the holiday commencement date - Deposit 45 – 60 days prior to the holiday commencement date - 50% Less than 45
days prior to departure - 100% Any refunds due, regardless
of what your original payment method, will be refunded by cheque. (See
Clause [9] relating to insurance.) [5] Amendments or Cancellation by the Company In the unlikely event that it is necessary to make an alteration to or cancel the holiday accommodation specified in the holiday Confirmation Invoice we will inform you as soon as possible and, if requested, the Company will try to offer alternatives of a similar standard in the same Italian island that you initially requested. If the alternative holiday accommodation is not acceptable, we will refund in full all monies paid and no further claim can be brought against the Company.
[6] Liability The responsibility of
Italian Islands Ltd and its agents is limited. They act only as
agents in regard to the services described in these Booking Conditions.
In booking through Italian Islands Ltd you agree that the Company shall
not be liable for injury, damage, loss, breach, accident, delay, or
irregularity resulting from acts or defaults of others, including our
Italian affiliates and their representatives or of the individual owners, Individual property
owners and Italian Islands Ltd cannot be held responsible for any unforeseen
events beyond our reasonable control including, though not limited to,
act of God, explosion, flood, tempest, fire or accident, natural or
nuclear disaster, war, hostilities, acts of terrorism, civil disturbance,
riot or political unrest, theft, acts, restrictions, bye-laws, or measures
of any kind on the part of any governmental or local authority, strikes,
lockouts, or other industrial actions or disputes, epidemic quarantine,
medical or customs regulations, technical or administrative problems
with transport, closure of airports, breakdowns with machines and equipment,
water shortages, or adverse weather conditions. Nor can
we be held responsible for any actions of any person outside of Italian
Islands Ltd’s control. In any of the above cases, or their like,
we shall be entitled to treat the contract as discharged and you will
not be entitled to any compensation from us or the Property Owner. Most of the properties
offered by the Company are private houses and as such do not have standards
or categories that are internationally recognised. These properties
reflect the local traditions as well as the personal taste of the owner
in their architecture, their decor and their furnishings. Many of them
are designed to be holiday summer homes and as such are equipped for
summer living. By offering such properties we allow you the chance to
experience the local culture as an inhabitant of the area would. It
is therefore imperative for the Customer to accept and appreciate the
differences in the properties offered by Italian Islands Ltd in comparison
to those where s/he normally lives and to appreciate that people’s
tastes and opinions differ. Italian Islands Ltd have carefully chosen
properties that the Company believes to be of an acceptable standard
and suitable as holiday accommodation, however, we cannot exclude the
possibility that differences due to local traditions, owner’s tastes
and the special nature of the architecture may occasionally result in
minor inconveniences. However, Italian Islands Ltd cannot accept any
such minor inconveniences as complaints. [7] The Company’s responsibilities We pride ourselves on
our commitment to our Customers and we have taken all reasonable steps
to ensure that our properties are of an acceptable standard, including
visiting each property ourselves. While we have done our best
to ensure that descriptions and information supplied by the Property
Owners are accurately reproduced, we cannot accept responsibility for
any errors or changes that may occur. You will appreciate that
we do not own or control the accommodation or any other facility within
the accommodation and so you must accept that minor differences between
a photograph or text used and the actual property may arise. We
may update information and/or prices shown on the website from time
to time and therefore this may have changed by the time you come to
book your holiday. You must therefore ensure that you check all
details of your chosen holiday (including the price) at the time of
booking. Italian Islands Ltd
cannot accept responsibility for any information not contained in our
property descriptions being confirmed verbally by any member of staff
unless this is subsequently reconfirmed in writing by us. Without prior notice,
Property Owners reserve the right to make modifications to the property
specification or services offered. In the light of operating requirements
and continued improvements they may alter furnishings, fittings, amenities,
facilities, or any part of any activities previously available. If changes
of note occur after your booking has been confirmed we will advise you
if there is time before your departure. Neither we (as agent
for the Property Owner) nor the Property Owner shall be responsible
for the death or personal injury of any holidaymaker, or any loss or
damage, unless this results from the proven negligence
of ourselves or our employees. We cannot be held responsible
for the breakdown of mechanical equipment such as pumps, boilers etc,
nor for failures of public utilities such as water and electricity. Neither we nor the Property
Owner are responsible for noise or disturbance originating beyond the
boundaries of the holiday accommodation or which is beyond our control. We do not accept any
liability for any default, delay or inconvenience you may be subject
to on the part of travel companies, passenger service or other holiday
accommodation that you may be contracted with. This applies even
if something like car hire has been booked through us because the Company
acts only as agent for the owners and/or contractors providing the services
requested, and your contract is between you and them. [8] The Customer’s responsibilities Once a contract is made
you have agreed to pay the total cost of the holiday. The person who
signs the Booking Form becomes responsible for the payment of the total
sum for all members shown on the Booking Form. You must treat the holiday
accommodation with the utmost respect and leave it and all furniture,
fittings and effects in the same condition of cleanliness and repair
as on your arrival. You will be held liable for any damage or
loss which occurs to the property or its contents during your occupation,
and will be responsible for paying appropriate compensation to the Property
Owner direct or to us as agent for the Property Owner. See clause
[10] Security Deposit. The Property Owner reserves the right to
terminate the rental agreement if you, or any member of your party,
fail to respect the property and its contents. Final cleaning is included
in your holiday cost but this does not include the cleaning of the kitchen/kitchenette/kitchen
corner and the removal of rubbish, which is the Customer’s responsibility.
If this has not been done, the owner or their representative is obliged
to make an additional charge, usually this will be deducted from the
Security Deposit (see clause[10]). If this has not been done and a Security
Deposit was not required for your booking, then you must pay the relevant
amount direct to the owner or their representative. If this should not
occur and Italian Islands receives a request from the owner, then the
Company reserves the right to invoice the Customer for the relevant
amount within 14 days of their return. The total number of
guests staying at the property must not exceed the number of sleeping
places specified in the relevant property description without prior
written agreement. The Property Owner reserves the right to refuse
entry or evict the entire party if the number of persons occupying a
property exceeds the number stated. In this case, the Customer
will have to find alternative accommodation at their own expense. The Property Owner or
their representative shall be allowed access to the holiday accommodation
at any reasonable time during any holiday occupancy for the purposes
of inspection and essential maintenance (garden, swimming pool etc.). If you are delayed in
reaching your holiday property, or need to curtail the length of your
stay due to illness, delays, personal reasons, etc., no refunds can
be made. If you have caused disturbance or annoyance to other
guests you may be asked to leave by the Property Owner; we shall have
no responsibility to find alternative accommodation and no refund will
be made. On the holiday start
date, you must arrive at the accommodation in the afternoon between
2pm and 8pm. The accommodation must be vacated by 10am, at the
latest, on the last day. If these times are difficult, please
advise us at the time of booking and we will try to make an alternative
arrangement with the owner or their representative. If you are
going to be late due to a delayed flight, etc., you must inform the
Property Owner, or failing this ourselves, so that suitable arrangements
can be made for entry to the holiday accommodation. If you arrive
after 10pm you may not be able to occupy your apartment until the next
day. Upon arrival, the Customer
must show the Property Owner or their representative some form of acceptable
identification, preferably a passport, and the Accommodation Voucher
issued by us but not your Confirmation Invoice as this is for your records
only. Any valuables are left
in the property at your own risk. You are responsible for ensuring the
security of the property in your absence and when you leave. Pets are not allowed
without prior written permission of the Property Owner. [9] Insurance It is an essential condition
of booking that you and all the other members of your party are adequately
insured on holiday in relation to travel, accident, medical, personal
and cancellation cover. Details of your insurance policy should
be provided on the Booking Form. If you fail to give these details,
it will be assumed you have insurance but the details are not to hand.
It is not the Company’s responsibility to further remind you of this
requirement. We recommend, in addition to this, that you take
your European Health Insurance Card (EHIC) with you. [10] Security Deposit A refundable Security
Deposit may be required prior to occupancy and if no loss or damage
occurs this will be returned to you in full. All breakages must be immediately
reported to either the Property Owner, their representative, or to us.
There are 2 different types of arrangements for the Security Deposit,
Type A and Type B. This will depend on which property you are renting.
The Type and amount of Security Deposit due will be shown on your Confirmation
Invoice. Type A: A Security
Deposit is paid by you to the key holder (the owner or their representative),
usually in Euros cash, on your arrival at the accommodation. The
Property Owner or their representative may refuse access to the property
if the Security Deposit is not handed over. This Deposit will
be refunded at the end of the holiday, after the key holder has made
an inspection, less any deductions made for any damage caused to the
property to meet the cost of cleaning, repair or replacement, and for
any additional costs not included in the rental price if applicable
(see [3] Price). Should the customer leave the accommodation prematurely
then the Property Owner or their representative will forward the Deposit
to us, less any costs as previously described, and we will send this
to you. Italian Islands Ltd declines all responsibility in the case
of a dispute between the Customer and the Property Owner regarding the
Security Deposit. Type B: A Security
Deposit is held by us on behalf of the Property Owner. Unless an alternative
method is agreed then this must be paid to the Company in the form of
a cheque which will be banked. If paying the rental price by cheque,
a separate cheque must be written for the Security Deposit. The Property
Owner reserves the right to charge for unreported damages that are discovered
after the customer’s departure. We will refund the Deposit within
two weeks of your return, if the Property Owner informs us that no damage
has occurred. If the Property Owner informs us that costs have been
incurred to pay for cleaning, repair or replacements, we will notify
you of the situation within two weeks of your return. Under these
circumstances, we will continue to hold your Deposit until we have been
sent documents (invoices, etc.) pertaining to the Property Owner’s
costs. At this point, we will deduct the necessary amount owed
to the owner and a £35 administration charge, and send you any remainder.
We are only acting as agents for the Property Owner and as such are
following their instructions so we assume no responsibility for this
issue and cannot be held liable if you are unhappy with the outcome
- instead you will have to deal directly with the Property Owner to
resolve the situation. If a Security Deposit
is not indicated along with the prices and/or property description and
on your Confirmation Invoice, no Security Deposit will be requested.
The Customer is nonetheless responsible for any losses or damages caused
to the property and its contents during the holiday. In the event of
any damages the Company reserves the right to charge the Customer the
relative amount. [11] Complaints In the unlikely event
that you are disappointed with the holiday accommodation, you must first
contact the Property Owner or local representative who will try to solve
the problem. Where it is not possible for this to be resolved
locally you must contact us. Allowing us the opportunity to reach a
solution, forms part of this contract. Failure to do so confirms
that the problem was not serious enough to spoil your holiday or justify
a complaint on your return. If after all this, you still feel that the
problem has not been resolved to your reasonable satisfaction, you should
write to us with full details of your complaint within 14 days of returning
from your holiday. We will forward this to the Property Owner and attempt
to resolve the dispute. [12] Data Protection All information provided to Italian Islands Ltd will remain confidential. By giving us your name and personal details you consent for these to be used as necessary in processing your booking, including sending confirmations and travel documents and passing on some of this information to the owner of the accommodation you have chosen. We may also occasionally send you information on special offers and new properties to our collection. Should you not wish to receive these please let us know. | ||||||||
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